From: route@monster.com
Sent: Thursday,
October 27, 2016 4:44 PM
To: hg@apeironinc.com
Subject: Please
review this candidate for: SRR
This resume has been forwarded to
you at the request of Monster User xapeix03
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Highly motivated
Army Veteran with 22 years of Active Duty service, coming with a full scope
managerial experience built upon broad IT knowledge as well as human
resources and finance. Currently holding (Active) US and NATO Secret
clearances. Having Helpdesk, personnel along with budget and finance
experience allows for a broader view of team management and leadership. Being
a strong believer of teamwork and striving to be a leader instead of a boss,
keeps me open to exchanges and new knowledge. My IT expertise lays in the
following: Active Directory, IA and PABX Telecommunications, VTC, virtual
systems, hard drive imaging, military systems such as Blue Force Tracker and
many other I will gladly discuss during an interview. Recently completed the
CompTIA suite and CCNA boot camps. Qualifications
Professional experience ASM Research Chantilly, VA
In support of
U.S. Department of Veterans Affairs Current
Systems
Analyst Supervisor:
Business Program Analyst • Perform
the administrative tasks necessary to support activities within a
process. •
Receive email notifications each time an Incident is assigned to the 2FA
Group. •
Monitor the Incidents and manage queues workload to ensure that Service Level
Agreement and Operational Level Agreement are respected •
Responsible for assigning incident tickets within the group •
Responsible for communicating with the process manager •
Ensure that Incidents assigned to their Support Groups are resolved and that
service is restored •
Identify and participate in Incident review following major Incidents
including potential problems and/or increasing trend of repetitive Incidents •
Determine if an incident needs to be escalated according to priority and
severity of issue. •
Escalate all process issues to the Incident Manager Duty Station: Norfolk, VA. NATO Allied Command transformation.Dec.2010-Dec.2013 Telecommunications
services specialist •
Service provider contract: account management, access and privilege manager
with online sys-admin accounts with T-Mobile, AT&T and Verizon, COTR
duties •
Customer service, Trunk to end-user installations, test and repair break fix
(trouble-shooting) •
Full scope asset management; acquisition, inventory pool of desk phones,
teleconference equipment, mobile phones, IPhones and IPads Avaya, Call
Manager, VeraSMART eCAS, Call Accounting, VOIP Telecom break Fix tools Duty Station: Fort Stewart, Hinesville, GA. 3rd Infantry Division. Aug.2010-Dec2010 SIPR-NIPR
network quality control technician •
Advanced party analyst team chief for the coordination of the re-deployed
division for the installation and operation of the division level maintenance
of over 700 computers and 800 user accounts. •
CSC ADMISS 5.3.1 – 6.0 • Army BAT tool • Active Directory • Exchange •• Systems
and operational coordination supervisor – Iraq •
Served as the Operations NCOIC of a forward deployed division command post
(1,400 Soldiers). •
Provided technical and doctrinal advice to the S3 and commander; assisted the
Battle Captain with rehearsals and execution of actual battle drills. •
Supervised the planning managing and directing of tactical and strategic
communications. Directly responsible for the accountability for over $250000
worth of equipment. Division
helpdesk manager & Information assurance technicianOct.2008-Oct.2009 Installation
and operations of over 3000 stations and 1500 user accounts located in 7
subordinate units in a tactical environment for multinational division north.
•
SIPR/NIPR quality control, account manager and IP address distribution
manager (division). In charge of 7 soldiers and NCOs. Duty station: Fort Hamilton, Brooklyn – NY. NYC Recruiting battalion. Sep.2006-Oct.2008 Jr.
Information Management Officer –
NYC Recruiting Battalion
•
Managed inventory and break fix of 300+ laptops, 50 desk tops and all of the
communication needs of The New York City Recruiting Battalion which was
comprised of 289 recruiters, 30 command and support staff and seven
recruiting companies with 20 Recruiting Centers including the Times Square
Forward Engagement Center. •
Responsible for all technical aspects of automation and communications from
battalion to recruiter levels. Maintained system security, password control,
and accountability for all hardware, software, end-to-end connection. Ensured
the battalion is in compliance with all command automation and communications
policies. Provided orientation to new personnel regarding automation,
communication, and resources available. Trained basic troubleshooting
problems encountered by battalion recruiters. Set up new hardware and loading
commercial and proprietary software on computers. Ordered accounts for new
personnel and managing use of the common access card (CAC). • Battalion
personnel services – NYC Recruiting
Battalion
Temporary assignment during recovery from knee surgery. Maintained the record
of active duty recruiters (289) by compiling statistical reports on personnel
related data for promotions evaluation. Analyzed and modified when needed
compensation and benefits. • Army
recruiter – NYC Recruiting
Battalion
Full scope recruiting. Prospection through job fairs, career events with
communities as a spokesperson; career counselling, testing,
verification of background, credentials and education; creation of initial
personnel record, entitlements and travel funding. Duty station: Mons, Belgium. NATO SHAPE BattalionNov.2003-Aug.2006 Information
management Officer – NATO SHAPE
Battalion •Provided
full scope service of 60 NiPR 60 SiPR workstations located in multiple
buildings. Responsible for all battalion IT equipment Installation,
information assurance, helpdesk, imaging, DRMO, lifecycle. Coordinated VTC,
briefed full chain of command on all IT and IMO related matters. •
Created SOP and continuity book to insure flawless contingent operations.
Enforced RCERT policies for network security. Assist customer with software,
electronic mail, Blackberry, hardware, and telephone support. Maintain and
troubleshoot any printers and copiers. Verify daily backups and conference
rooms are ready for use. Provide Network Administration support using
privilege account for network administrative actions. Provide updates for
Security Plans. Coordinated with other agencies to ensure connectivity to
email, network drives, and Internet. Comply
with all Information Assurance Vulnerability Management (IAVM) requirements
and report compliance. Provide communication and automation support to
customer base. Provide technical assistance to customers, internal and
external program offices and agencies. Analyze problems, issues, and
alternative solutions relating to IT. Lead the IT Team in the execution of IT
functions. Provide PD and DPD timely and accurate information on critical IT
issues impacting the program. Meet internal and external suspense’s within
established PD guidelines. Conduct PC and software version tracking. Test and
apply Microsoft; manufacture software, firmware and driver, Setup VTC for
command to Division and Corps level Briefings. Duty Station: Indianapolis, IN. ERECMar.2000-Apr.2003 Information
system analyst •
Platoon sergeant to 20 soldiers under yearly rotation where I provided full scope
team management for a Helpdesk services to 180 customers. Army Records Information Management System
(ARIMS Duty Station: Kitzengen, Germany. Army finance Jul.1996-Nov1998 Chief
of customer service •
Manually monitored and reported on the cash flow through available financial
tools. Maintained the security on all automation equipment used. Supervised
the maintenance of over 3500 pay accounts. •
Trainer and subject matter expert (SME) on DOD and army financial regulation.
•
First level on investigation and dispute resolution and primary audit
responder. Finance
and distribution clerk – BosniaJul.1996-Nov.1996 •
Handled over 300 pay enquiries monthly and provided service to over 8000
soldiers. •
Disbursement and collection of > $100.000 without loss or overage of
funds. •
Subject matter expert (SME) for the Defense travel system. Duty Station: Fort Hood, TX and Saudi ArabiaMay
1992-Nov.1995 Travel
and disbursing specialist •
Processed (manually) on an average day 150 travel vouchers and ensured the
record was maintained accordingly.]’? •
Received an award for disbursing >$250.000 in cash without a loss. Skills
Education Currently
enrolled – NVCC pursuing AAS in
Information Technology
Management
Goal- UMUC Masters Information Technology Management 1 | Page |
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